Results for Customer Service

Pegasystems Brings Intelligence to Customer Management

Pegasystems is adding 'adaptive intelligence' to its Customer Process Manager (CPM) software to allow users to capture and recall customer behavior. This move to bring 'Intelligent BPM' to customer-facing tasks aim to cut costs and increase customer loyalties, execs said.

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Austrian Financial Firms Use SOA To Expand Businesses

Two of Austria's largest financial institutions, the Raiffeisen Banking Group and Uniqa Insurance Group, are working with Software AG to use SOA to expand their businesses into Central and Eastern Europe.

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SOA "sells itself to businesses"

The processes behind Service-oriented Architecture (SOA) sell themselves to business executives rather than a detailed description of the term, an industry expert has claimed.

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