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Pegasystems Updates Customer Process Manager with Social Media, Analytics

Pegasystems Inc., provider of BPM and CRM solutions, is shipping an update to its Customer Process Manager to improve processes and communications for better customer experiences and outcomes.  Pega CPM lets customers, customer service reps and back office teams collaborate in real time.

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Videos

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Smarter Process: Reinventing Business Operations for Customer-Centricity & Topline Growth



Smarter Process: Reinventing Business Operations for Customer-Centricity & Topline Growth



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From "Custom Applications" to "Living Applications"



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TEST - Q4 2015 - IBM



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Mastering the Customer Journey



  • Malcom Ross - Vice President, Product

Digital Transformation through the Lens of Customer Experience



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Power Customer Understanding with Modern Data Management – A Five-Step Approach



  • Ajay Khanna - VP, Product Marketing

Intelligent Customer-Centricity for the Digital Business



  • Tony Curcio - Director Application Integration