Results for CX

Riverbed Improves ‘Digital Experience Management’ with Latest SteelCentral Update

Riverbed Technology is looking to bring more science – and less black arts – to the best ways to deliver high-quality digital experience. The latest update to SteelCentral aims to let companies do better troubleshooting all parts of the digital experience.

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Customer Experience is King for App Success; Monitoring Strategies Need To Adjust

A satisfying customer experience far outweighs all other metrics for app success.  That said, a survey from BigPanda finds it is getting more difficult for IT to effectively monitor apps and systems.  IDN looks at BigPanda’s survey – and suggestions to bridge this gap.

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