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Pegasystems Updates Customer Process Manager with Social Media, Analytics

Pegasystems Inc., provider of BPM and CRM solutions, is shipping an update to its Customer Process Manager to improve processes and communications for better customer experiences and outcomes.  Pega CPM lets customers, customer service reps and back office teams collaborate in real time.

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U.S. Navy, Marines Look To BPM for ‘A Few (More) Good Processes’

The U.S. Navy and Marines aren’t just looking for a few good men. Commanders also want more and better business processes and workflow systems they can deploy to improve financial controls.  To achieve this, they will invest some $30 million in BPM and related technologies.

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SnapLogic Spring ’13 ‘Big Data as a Service’ Supports Data Integration, Hadoop, Cloudera

Cloud integration innovator SnapLogic’s latest update aims to simplify big data projects. SnapLogic’s “Big Data-as-a-Service” offers data access, data integration, and data logging technologies tuned for Hadoop, Hive and Hbase, Cloudera certification and other new features. IDN speaks with SnapLogic product manager Zeb Mahmood.

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OpenText Smart Process Applications Building Blocks Can Deliver ‘BPM Apps’ in 30 Days

OpenText is combining BPM with enterprise information management (EIM) software to provide users a build-block approach to building and updating process-based applications with informed data and worker collaboration. OpenText Smart Process Applications draws on content and process expertise the company has integrated over the past two years.

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Latest BonitaSoft BPM Update Builds on Success of ‘Open Source’ Democratized Vision

Open source BPM provider BonitaSoft is shipping an update to its Bonita Open Solution business process lifecycle capabilities that let companies design,  integrate, run and manage processes. IDN speaks with BonitaSoft vice president Mac McConnell.

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Avaya Marries Cloud, Big Data and Analytics for Better Cross-Channel Customer Insights

Avaya wants to help companies cut down their frustrating phone trees. Avaya is integrating features from cloud, SaaS, big data and analytics to streamline and improve customer experiences across any channel – whether web, email, IM, mobile or landline. Avaya Customer Experience Management data visualization will help firms be more responsive to customers. IDN speaks with Avaya’s vice president Linda Dotts.    

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Appian BPM, Quest ChartMaxx ECM Team Up To Improve Healthcare

BPM provider Appian is bringing mobile and social capabilities to Quest Diagnostics’ ChartMaxx document management software, to help hospitals improve patient-related processes. The joint BPM/ECM solution will combine patient and administrative data, improve task management, smarter e-forms and sports real-time communications.

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Cloud Cruiser Upgrades Cost Management for Hybrid IT Clouds, Hypervisors

Cloud Cruiser is shipping an update to its financial management solution for the hybrid cloud. Cloud Cruiser 2.1 Enterprise Edition adds support for several of the latest cloud solutions from Cisco, VMware, HP and Amazon. To help manage cost and optimize operations, it provides cost analytics, chargeback, billing and reporting for IT and managed cloud providers.

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Dell Boomi’s Cloud-Based MDM To Help Mid-Market Easily Ensure Data Quality

This month, Dell Boomi unveiled it’s a cloud-based MDM solution to help customers assure their data integrity across multiple on-premise and cloud applications and systems. Dell Boomi’s master data management solution is built on top of the company’s proven cloud integration technologies to deliver low-cost and easy-to-adopt data management. IDN speaks with Dell Boomi’s Chris McNabb.

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Gartner Analyst Shares 4 BPM Tips for 2013; Previews BPM Summit Apr. 2-4

Spring is BPM season for Gartner, the time to review Business Process Management technologies and best practices. Next month, Gartner holds its BPM Summit in the U.S., and wrapped up its U.K. edition last week. IDN speaks with Gartner BPM research analyst Samantha Searle, who shares four BPM success factor for 2013.  

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Evolve IP OSSmosis Enterprise Cloud Manager Leverages Red Hat’s ManageIQ

Cloud services company Evolve IP has rolled out the OSSmosis enterprise cloud manager to help customers better leverage its cloud services platform, especially for scalable and manageable communication services. Evolve IP’s latest cloud offering was developed with Red Hat’s ManageIQ software as its foundation.

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CA Updates Cloud-Based Service Management with Nimsoft Service Desk 7

CA Technologies is shipping an update to its SaaS-based service management solution. CA Nimsoft Service Desk 7 uses the cloud to deliver proven IT service management capabilities with an easy-to-use interface inspired by social media. IDN speaks with CA Nimsoft vice president Gijo Mathew.

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