Crossvale Cloud-Based BPA Integrates, Streamlines HR at SuperMedia 
SuperMedia, a nationwide marketing firm, reports it has saved more than $1 million and 17,000 hours per year because of improvements to its business processes made possible by Crossvale Inc.’s business process automation (BPA) solution.
SuperMedia, a nationwide marketing firm, reports it has saved more than $1 million and 17,000 hours per year because of improvements to its business processes made possible by Crossvale Inc.’s business process automation (BPA) solution.
SuperMedia streamlined its HR processes and deliver better service to its internal users using Crossvale ‘s SWIFT (Smart Workflows, Interactive Forms and Tasks) solution, as well as integration and professionals services.
Using SWIFT, SuperMedia automated several manual and labor-intensive HR processes including: contractor on-boarding, employee off-boarding, employee recognition awards, job changes, and vacation carry-over requests. Because of the SWIFT solution, employees and managers were able to receive quicker responses to their HR interactions and the HR team members were freed up to focus on more important issues, according to Crossvale President Jason Sharp, said in a statement
“Our focus is to create automation solutions that are intelligent and intuitive, so that all process participants, initiators, approvers, monitors and owners achieve maximum productivity,” Sharp added. SWIFT aims to make forms and other inputs easy to use, pre-populating as much data as possible, and providing context sensitive help so they don’t have to spend time getting trained on the system, he added.
Inside Crossvale’s Cloud-based BPM, BPA Approach
SWIFT offers enterprise-class BPM integrated with an automated workflow engine to promote operations effectiveness and rapid implementation. It also provides enterprises a centralized, secure, one-stop platform where business users can submit, review, and manage integrated end-to-end processes throughout an enterprise.
SWIFT’s core architecture and features include:
Cloud-based Architecture. To avoid on-premise hosting and maintenance hassles, the cloud architecture facilitates partner integration as well as multi-device access.
Context Awareness. To gather and auto-populate any data from existing databases, and allow data to be intelligently routed throughout the enterprise. This includes Smart Forms, which are integrated, context-aware user forms designed to accelerate input and workflow.
Task Management. Full workflow support for task assignment to users or groups, task delegation, reassignment, step-specific overdue behavior, and customized notifications.
Continuous Process Improvement (CPI) Metering. Live metering of business impact from version-specific processes, providing real-time CPI visibility into process performance
Monitoring. Comprehensive logging of process events and user access delivers rich performance and auditing analytics to entitled monitoring staff.
The SWIFT workflow automation capabilities help companies construct and implement measurement, control and improve ROI. Crossvale professional services manage the end-to-end development and implementation process, to ensure full integration, facilitating user adoption, and helping analyze results.
For SuperMedia, Crossvale’s consultants handled the integration to let SuperMedia to quickly begin using SWIFT. Crossvale’s consultants also worked with SuperMedia to customize the solution so that it fit into the corporate culture and was accepted by users.
