AmberPoint's SOA Governance Manages Business Transactions

AmberPoint has extended its popular SOA runtime governance software to include capabilities to monitor and manage business transactions flowing across multiple systems - and from code developed in-house or from packaged applications.

Tags: Transactions, SOA, Business, Customers, AmberPoint, Management, BTM,

AmberPoint has extended its popular SOA runtime governance software to include capabilities to monitor and manage business transactions flowing across multiple systems - and from code developed in-house or from packaged applications.

By bringing business-centric transaction monitoring (what AmberPoint calls BTM) to SOA, AmberPoint executives they are filling a growing user requirement for business-level visibility, management and where required, intervention, Ed Horst, AmberPoint's VP Marketing & Product Strategy told Integration Developer News.

"Today, most customers think they have to look at their transaction issues [in SOA] piecemeal. That's not necessary with our BTM upgrades," Horst added. "Our capability to follow transactions through their entire flow - across multiple platforms is another key to bringing customers value for today's deployments, but also future-proofing their SOA project against further integration through new projects or M&A activity. We can go into any heterogeneous environment of multi-platforms and multiple software vendors, including packaged applications, and provide strong benefits."

The BTM capabilities come with 6.0 releases of AmbberPoint's SOA Management System and SOA Validation System products.

Customer BTM Benefits
One of AmberPoint's major banking customers demonstrates the BTM benefits.

"Overall, this banking customer's transactions were more than 99% fine, but there were a few that would hyperlock for minutes at a time, and the IT folks just couldn't figure out why, Horst said. "And, the problem was bigger than just a few-in-a-million transactions, Horst added. "Needless to say, until they could troubleshoot this problem, they really didn't have the appetite to take on any further SOA build-out because just one transaction failure for a bank can really eclipse all the other great benefits you might be getting from SOA from reuse are tuning policies, etc. AmberPoint's BTM was able to show the problem was the result of an unintended recursion…

Other AmberPoint benefits accrue through the company, to both IT and business managers, including:
  • Real-time insight into the status of all their business transactions
  • Better control of SLAs with internal departments and outside partners
  • Improved customer satisfaction from significantly fewer lost or failed transactions
  • Lower time to repair for errors or performance issues
  • Reduced maintenance overhead by IT
  • Clearer communication between IT and business around capturing 'business value' from SOA initiatives
  • Detailed insight into "hot spots" within their SOA systems
  • Greater understanding of system dependencies that affect critical business processes and customers

  • Inside AmberPoint's Business Transaction Management
    AmberPoint runtime SOA governance software tracks each transaction across all SOA infrastructures. AmberPoint's unique "message fingerprinting" approach does not involve modifying the messages or message headers, which can break dependent applications in the system. As a result, AmberPoint's non-invasive instrumentation enables transactions to flow unhindered across the system.

    With its BTM upgrade, AmberPoint can also provide visibility into packaged applications—such as customer relationship management (CRM) suites, order management systems and billing systems—that are part of composite SOA systems. AmberPoint achieves this visibility without modifying application source code.

    As a result, AmberPoint brings "real-time control" to orchestrated transactions, Horst added. "With AmberPoint, organizations can establish service level agreements for end-to-end transactions and then manage their systems to meet those goals," he said. As the transactions progress, AmberPoint automatically assembles "message trails" associated with each transaction instance, Horst added. This enables organizations to identify and resolve transaction errors, failures and bottlenecks quickly. And they can take action to prevent problems—such as throttling transactions by user segment before agreement violations occur.

    In addition, enterprises can also take action to prevent problems. "Visibility into these applications provides insight into the business impact of problems with SOA services," said Julie Craig, Senior Analyst, Enterprise Management Associates, in a statement. "Transaction fallout, for example, can negatively impact customer satisfaction and customer retention. AmberPoint's support for packaged applications helps organizations using SOA to better exploit the real business value of these systems."

    AmberPoint provides visibility into virtually any type of application including CRM, order management and billing.