Dell Boomi AtomSphere iPaaS Adds Analytics, Crowdsourcing To Speed Cloud Integration Deployments, Resolve Errors
Dell Boomi’s latest version of AtomSphere iPaaS adds features that aim to make cloud-based integration tasks smarter, fatser and easier to deliver. Atomsphere’s Sping 2014 edition can now quickly identify and resolve cloud integration errors thanks to a massive store of crowdsourcing intelligence. IDN speaks with Dell Boomi general manager Chris McNabb.
by Vance McCarthy
"In AtomSphere, we capture errors or failures as they happen in our logs today. Using that metadata we can then derive possible fixes."
Dell Boomi’s latest version of AtomSphere iPaaS adds new and enhanced features that aim to make cloud-based integration tasks smarter, faster and easier to deliver.
Atomsphere’s Sping 2014 edition can now quickly identify and resolve cloud integration errors thanks to a massive store of crowdsourcing intelligence. Among the notable improvements are:
Boomi Resolve: This cloud-based service uses crowdsoucing to identify common errors and provide all community members suggestions for resolution. Boomi Resolve automatically provides users a list of possible solutions in order of relevancy, as well as easy access to a knowledge base with links to full articles for further explanation.
What’s interesting is how Dell Boomi captures activities from its user community to derive these Boomi Resolve suggested solutions. “We capture errors or failures as they happen in our error logs today. Using that metadata we can then derive possible fixes or solutions and then present that information to other users that have those same issues,” McNabb told IDN.
As of April 2014, Dell Boomi had captured 16.7 million error messages. The “Top 100” most common errors now account for a remarkable 80% of all customer errors. “The amount of duplicate errors across our customer based exceeded our expectation,” McNabb told IDN. “When we saw the numbers of high overlap, we felt we could help others resolve many of their errors practically instantly.”
Predictive Assistance: With this feature, Dell Boomi leverages general usage trends and customer-specific analytics to provide what McNabb called “predictive support.”
Dell Boomi integrates near-real-time metrics on customer usage with its CRM system. By watching key usage metrics, such as data flows through integrations or how many integrations are updated, Dell Boomi can see if customers are having trouble, or not getting the most from their AtomSphere investment, McNabb added.
“We know iPaaS is still new for many customers, so by our use of ‘predictive analytics’ we can monitor key criteria, such as number of integrations, volume of integration and so on. If those numbers are going down, not up, we’re alerted that this customer may be having problems and that helps us proactively reach out to them and find ways to increase their success with us,” McNabb said.
He shared an example: “Our approach to ‘predictive analytics’ can show us that when a customer’s [integration] activities or volumes are going down, not up, we can see this customer may be having problems or going down the wrong path. This lets us reach out to them with better visibility into how they are using AtomSphere and where they may need help to get more benefits.” Dell Boomi was recently awarded U.S. Patent No. 8,589,207 for technology related to Predictive Assistance.
Improved End-to-End Visibility: AtomSphere’s SOA Dashboard provides an at-a-glance status report of the performance of customers’ low-latency, mission-critical integration process services. Process performance is flagged red/green/yellow. Drill-down capabilities help users identify and resolve integration problems, both for on-premises and cloud integration, thanks to the magic of web service endpoints, McNabb said.
“You can publish [web service] endpoints anywhere, so from a single monitor we can give customers a view of all their integration response times and we let them click on the ones that aren’t doing well, so they better see what might be the problem. It’s a real nice piece of technology,” McNabb said. The SOA Dashboard can even provide customers “mean-time” response times for their integrations thanks to Dell Boomi’s ability to track integrations over longer sampling periods.
Enterprise-Class Message Queuing for Hybrid IT: AtomSphere Spring 2014 brings native message queuing looks to further aggregate enterprise integration, and aims to eliminate the need to use standalone messaging solutions. “We have been asked by many companies to extend support for cloud/hybrid workloads. This is part of that roadmap,” McNabb told IDN.
AtomSphere iPaaS’ message queue provides: (a) Point-to-point and publish/subscribe capabilities; (b) Ability for external applications to push or pop messages on or off a Boomi queue; and (c) Supports local, on-premises Atoms and Molecules as well as the Boomi Atom Cloud.
JSON Support, XML-JSON Conversion: AtomSphere also enhances support for and bidirectional conversion between XML and JSON, the two standard data formats used for developing web, mobile and social applications. This enables customers to accelerate application integration across these formats, McNabb said.
All these capabilities are built on AtomSphere’s single-instance, multi-tenant cloud architecture. This means all updates are available to customers as an easily-consumable iPaaS subscription service, McNabb noted.
“Our [AtomSphere] single-instance, multi-tenant architecture offers us a unique ability to aggregate customer usage information. This has allowed us to create innovations. . . which ensure our customers can reduce time to value and optimize their return on investment by utilizing our integration platform to its fullest potential,” he said.
iPaaS, Cloud Integration Adoption Poised To Cross the Chasm
AtomSphere Spring 2014 offers broader, deeper and smarter technologies, just as the iPaaS / cloud integration sector is hitting an inflection point, McNabb added. He pointed out AtomSphere has enjoyed hockey-stick growth, hitting 450 million integration operations last year – an increase of 13 times over last year’s level of 35 million integrations.
“The iPaaS market is validated and here,” McNabb said. Some iPaaS experts suggest that in the next few years as many as 65% to 70% of all organizations will use some type of iPaaS, either on its own or as complementary to their existing integration infrastructures.
“Today, iPaaS has gone far beyond point-to-point SaaS integration,” he added. “It now has [integration] capabilities to do mobile apps, EDI, on-premises application integration, ETL and data loading. When you have a single technology that can do all of that, it’s no wonder we hear customers say, ‘Hey, this [iPaaS] technology needs to be part of our infrastructure.”
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