Navy Retailing Gets Ship Shape with QuantiSense Analytics, BI 
QuantiSense is helping the Navy Exchange Service Command get its retailing efforts ship shape with its retail analytics and BI applications. The software will be deployed for NEXCON’s global network of nearly 300 stores and 1,200 service operations across 104 Naval installations.
QuantiSense is helping the Navy Exchange Service Command get its retailing efforts ship shape with its retail analytics and BI applications. The software will be deployed for NEXCON’s global network of nearly 300 stores and 1,200 service operations across 104 Naval installations.
NEXCOM officials decided early on in the project that boosting retail sales at their outlets would require finding out more about customers, their likes and dislikes, which products offer the best profit margins, and even ways to keep better track of inventories.
“We need to have as much insight as possible into the productivity of merchandise assortments at each store,” said Kean Westcott, Senior Vice President and Chief Information Officer, NEXCOM, in a statement. “We anticipate that the capabilities offered by QuantiSense will allow us to leverage our existing IT investments while helping us better understand our business at the store level across varied retail locations.”
NEXCOM will use QuantiSense’s packaged retail analytics solution to provide store managers with more than 1,200 retail metrics. NEXCOM will also use QuantiSense Playbooks, which provide a set of unique “plays” for each retail job role. The combination of analytics, BI and a new playbook will help NEXCOM workers at all levels take action and make better decisions in response to specific, recurring situations, Westcott said.
NEXCOM’s key priorities for the QuantiSense technologies include:
- Reduce overstocks: Maintain ‘in stock’ status of products up to 90% of the time, without the need to overstock items.
- Conduct ‘market basket’ analysis: Determine market basket affinities down to the store level as well as determine the success of each store promotion.
- Provide NEXCOM workers role-based dashboards: Personalized dashboards will let NEXCOM users easily view the most important information for their specific roles in the organization.
“We need to have as much insight as possible into the productivity of merchandise assortments at each store.”
Kean Westcott
Senior Vice President, CIO
NEXCOM
QuantiSense is optimized end-to-end to deliver retail analytics and insights at any level of detail with rapid response times.
QuantiSense’s BI offering provides users a directory of retail KPIs (key performance indicators). Its retail analytics provides a ‘retail learning infrastructure’ which allows users to instruct QuantiSense software how and when to inform them of recurring problems and uncover opportunities to cut expenses and maximize profits across various retail operations, including stockouts, imminent stockouts, overstocks, product upswings & downswings, and local product stars & laggards.
QuantiSense also offers out-of-the-box ETL systems, which provide a staging area and pre-built connectors to streamline mapping into the QuantiSense Data Warehouse. ETL routines work with UI, BI and data warehouse components to speeds queries and alerts for business users. QuantiSense data warehouse works with a broad range of target database platforms including Netezza, SQL Server, Teradata and others.
