Pegasystems Tunes SmartBPM for Telecom, Service Providers 
Pegasystems Inc. is shipping expanded BPM capabilities tuned expressly for communications and media market, thanks to adding a Communications Foundation framework to its SmartBPM. The upgrade provides a pre-built, industry-standard data model for communication firms – such as wireless, cable, wireline, broadband, convergent, and xVNO.
Pegasystems Inc. is shipping expanded BPM capabilities tuned expressly for communications and media market, thanks to adding a Communications Foundation framework to its SmartBPM.
Pegasystem’ latest offering provides a pre-built, industry-standard data model for communication firms – such as wireless, cable, wireline, broadband, convergent, and xVNO.
Pegasystems designed SmartBPM with the Communications Foundation Framework (CFF) to allow service providers and their partners to speed up development and deployment of new applications. The new capabilities allow users to:
- Capture business objectives using standard productivity tools like Visio and Excel.
- Combine policies and procedures in a single system, providing ability to accurately model and/or change complex business processes across the enterprise or partners.
- Deliver faster time to market for new solutions across a wide range of business functions, including order management, product management, CRM, service assurance, revenue assurance and partner management
- Take a novel approach to business outcomes by focusing on process rather than data.
- Directly capture objectives to securely go from design through deployment in a single solution
The Pegasystems’ CFF models allow devs to create and customize a variety of BPM applications with SmartBPM, according to Tom Erskine, Director of Communications Industry Solutions at Pegasystems.
“Today communications service providers are presented with tremendous opportunity to play a huge role in the connected world of the future, but to succeed they’ve got to find ways to more quickly deliver applications that improve the customer experience and operating efficiency,” Erskine said in a statement, “SmartBPM and the Communications Foundation represent a new approach that will allow [IT] to collaborate with the business to more rapidly deliver solutions, while leveraging legacy assets.”
Pegasystems’ CFF provides a library of pre-defined data elements and relationships between elements that developers can use immediately. The data models are based on work done by TM Forum, including TM Forum's Solution Frameworks (NGOSS), which comprise widely-adopted technology frameworks such as the Business Process Framework (eTOM), Information Framework (SID) and Applications Framework (Telecom Application Map or TAM) have all become de-facto standards for the communications industry
TM Forum (TeleManagement Forum) was founded in 1988 by British Telecom and AT&T to improve business effectiveness for service providers and their suppliers in the information, communications, and entertainment industries.
