OpenSpan Brings BI, BAM and BPM to the Desktop

OpenSpan Inc. is shipping OpenSpan Events, a service that extends business intelligence (BI), business activity monitoring (BAM) and business process management (BPM) to the desktop. OpenSpan Event benefits include real-time visibility and alerts fot both IT and business managers.

by Vance McCarthy

Tags: Business Process, Applications, Compliance, Visibility, OpenSpan Events, BAM, Support,


OpenSpan Inc. is shipping OpenSpan Events, a service that extends business intelligence (BI), business activity monitoring (BAM) and business process management (BPM) to the desktop. OpenSpan Event benefits include real-time visibility and alerts fot both IT and business managers.

OpenSpan Events lets organizations generate real-time compliance alerts and notifications, work with enterprise BPM and BAM systems, and use BI and reporting tools to analyze the performance of its user and processes. By increasing visibility and controlling user-driven business process, organizations can improve the performance of their businesses and reduce costs, the company said.

"OpenSpan Events is designed to improve visibility into user-driven business process workflows and to easily add compliance and auditing controls to any application," said Eric Musser, CEO, OpenSpan, in a statement. "This is the first solution of its kind to address desktop, closed and custom-built applications typically inaccessible to business process management and analytical solutions."

Organizations can use OpenSpan Events to extend applications with new auditing and compliance functions, the company said. And independent software vendors and their partners can rely on OpenSpan Events to improve visibility and control over user activity within their applications, according to the company.

OpenSpan Events can monitor such events as compliance violations, business process status, workflow duration, and application or user errors. And organizations can opt to receive alerts in real time if a user violates compliance policies by doing things such as copying and pasting private data, the company said.

Key features of OpenSpan Events include:

  • Business Visibility. Visibility into business processes that involve people. Using the new service, organizations can monitor user interactions with desktop applications and feed the data into BPM and BAM systems.

  • Desktop Event Monitoring. Captures data in real time across any desktop or legacy application and can feed the information into BI, BAM or other analysis products so organizations can better understand what users are doing as well as pinpoint slowdowns in key business processes.

  • Wide Business Application Support. Among the applications supported are: CRM applications including Amdocs/Clarify, Microsoft Dynamics, Oracle Siebel, Salesforce.com, SAP, Oracle and other packaged enterprise applications and web-based SaaS apps

  • Wide Support for Home-Grown Applications. Support for home-grown Windows, Java and even legacy/mainframe applications. Programming language support includes Visual Basic, C, C++, C#, Java, PowerBuilder and Host/mainframe environments.


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